Products

Do you do custom orders?

At this time, we don't offer custom orders, but if you have an event coming up or need a large order and want to work together on a design/product, email us at brittany@enchantmentcreative.store--we'd love to chat about bringing your vision to life!

How often do you launch new products?

While our launch timelines vary, we are always working to come up with fun new designs and products to bring to the shop! Typically you can expect large launches for Fall/Halloween, Winter/Christmas, Spring, and Summer, as well as mini-launches throughout the year!

Can I shop your products in-person?

Absolutely! We participate in several markets around Michigan throughout the year, typically starting in April and going through December. Check out our Events page or our social media accounts for our upcoming market dates!

You can also shop our products in-store at Main Street Vintage, located at the Crossroads Mall in Portage, MI, and keep an eye out for new retailers coming soon!

Shipping

Do you offer local pick up?

Absolutely! If you are local to Ypsilanti or the surrounding areas and want to do a pickup on your order, you can select that as an option at checkout! We'll notify you when your order is ready.

Do you offer free shipping?

Free shipping is offered on all orders over $100.

How long does it take to ship my order?

We ship out orders 1-2 times per week, and delivery time is based on the shipping option that you select at checkout.

Returns

Do you offer returns/exchanges?

We do not offer returns or exchanges on our products.

What if I got an item that doesn't fit?

If you purchased an apparel item from Enchantment Creative and it does not fit, please email brittany@enchantmentcreative.store.

My order arrived broken, what do I do?

While we do not have a return policy, we understand that sometimes the postal service can be unpredictable. If your order arrives damaged/broken, please email brittany@enchantmentcreative.store with details and photos of the damaged item and we will get back to you ASAP!

Still have questions?

Don't hesitate to reach out! We do our best to get back to all messages in 24 hours.

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As seen on Instagram

Follow us @EnchantmentCreative to get the latest updates on new product drops and limited time offers.